Customer Service Representative
In many respects, Linda is a dedicated and loyal associate of General Films. She has a long tenure, brings great value to her co-workers and customers, and brings a passion and love for her job.
Linda has been employed at General Films for 34 years with over 20 of those years in the customer service department. Linda stated she literally grew up in the General Films family as her mom retired after working 38 years with the company. I guess you could say that General Films is ingrained in their family.
Linda truly enjoys working with the GF team to help answer their customer’s needs. She and the GF team strive to deliver the proper products when they are needed. It’s all about helping the customer while building strong customer relationships that keeps them coming back to General Films time and time again.
Linda stated, “I have seen a lot of changes and growth. I am excited to see what the future holds for the company.” Linda is blessed to be married to husband, Tracy. They have four daughters and seven grandchildren that keep them busy. They consider their family gifts each and every day.
She spends her free time with family and sewing.
Customer Service Representative
Client satisfaction drives everything we do at General Films. From product innovations to quality assurance programs and capabilities expansion, making sure that our clients are happy is at the heart of it all. The quality and value of our films draw clients to us, but they stay with us because of our dedication to excellent service and support—it makes all the difference. Our customer service professionals know they are the face of our company; the first line of client engagement. And they understand the responsibility they have to elevate the client experience above the industry standard. Customer service specialist Candy Bolyard takes her responsibility to maintain great client relationships very seriously, and it shows.
Candy is the primary point of contact for a number of General Film clients. She follows orders from start to finish, working hand-in-hand with clients and our in-house production and shipping teams to keep projects running smoothly. Before joining our team in November 2012, Candy spent 10 years working in the purchasing segment of the automotive industry and says that her experience specifying and pricing custom projects during that time helps her relate to her General Films clients today. “I’ve been on that side of the phone before, so I know what they’re going through and what’s important to them. I treat every one of my customers the way that I would want to be treated.”
Coming to us from a larger corporation, Candy likes the more personal feel of our family-run company and truly enjoys the people she works with every day. “I’ve never worked somewhere like this before.” she says, “Everyone really cares about how you’re doing and about getting things done right for our customers. Nobody takes shortcuts…it’s special.” Outside of work, Candy stays busy with her husband and 11-year-old daughter, spending as much time as possible outdoors and going to competitive youth swimming events.
National Account Manager
Before National Account Manager Marty Leonard began his first day with General Films, it was evident to him that it is our people who make the difference.
From driven innovators creating new product lines, to leaders creating an atmosphere that fosters an environment where employees are happy to come to work every day, Marty knew the individuals driving General Films were the key to the company’s success. As a former film company owner, Marty knows how important it is for the employees to be proud of the company they work for and to be doing a job they enjoy.
When any of our customers have a question, concern or any reason to contact General Films, they always reach one of our dedicated employees. To Marty, that makes a significant difference in setting General Films apart from others in our industry. “Customers know they are being taken care of and value the relationships they build with our team,” said Marty.
Since 1985, Marty has worked in sales and flexible packaging, but sees something truly different in our team. Our General Films team has more than a few faces who have been with us for 25 year or more and are very happy about that. “People don’t stay if they don’t enjoy what they do,” said Marty. “Sooner or later, you will leave unless you are truly happy in what you are doing. The members of the General Films team are some of the friendliest and happiest people I’ve met.”
Marty was initially drawn to General Films by his desire to work for a film manufacturer again but has found so much more to love and make this a place he wants to stay. The innovative 3- 5- and 9-layer films provide Marty and others on the sales team an edge by offering customers the latest in flexible packaging technologies. Marty is focused on growing the business throughout the country and spends his time getting to know our current and potential customers, their needs, their industries and how General Films’ products can help them and help their end customers.
Outside of work, Marty enjoys spending his free time outdoors on his boat. Unless he is with one of his boys, you can usually find Marty somewhere on a lake all summer long.