Senior Customer Service Representative
When you love what you do, it’s gratifying to work hard each day. That’s how Linda Lyons feels about her career at General Films over the past 34 years. She appreciates being part of a talented team, with a positive company culture, and the shared understanding that everyone is treated with integrity and respect.
Linda’s relationship with General Films began long before she was officially an employee. Her mother, Polly, worked at the company from 1967 until her retirement 38 years later. “I was always impressed by the close family atmosphere and I already knew that General Films was a great place to work,” explained Linda. When she joined the company in 1985, she began on the plant floor working alongside her mother in manufacturing. This early experience helped Linda gain valuable hands-on experience making products, as well as learning about equipment and processes.
Other family members have also worked at General Films over the years including Linda’s father, brother-in-law, and one of her daughters. “It really illustrates the close-knit relationship among GF employees and the long-term commitment that General Films has to the people in Covington and the surrounding communities,” said Linda. “As a retiree, my mom still attends holiday parties and special events, which is something that we enjoy doing together - it is all part of our extended General Films family!”
Linda moved from manufacturing to become the company’s primary receptionist and administrative assistant where she welcomed customers and became the first face for visitors. Linda understood the importance of first impressions and she quickly established a positive rapport in all her interactions.
As she further developed her skills, Linda was promoted to a customer service representative, where she has excelled for more than 20 years. Her natural enthusiasm and caring approach put the customers at the forefront. From checking on orders to updating pricing, Linda is passionate about helping customers solve problems.
“Our customers are always looking for new ideas to improve their packaging while cutting costs, and I’m able to help with that,” said Linda.
For Linda, customer service means something different every day, but it’s always about building strong relationships, which is what keeps General Films customers coming back time and time again.
“We are continually looking for ways to offer our customers the best possible service. Our entire team has a strong commitment to quality so it’s rewarding to be part of these efforts,” said Linda.
Linda enjoys spending time with her husband Tracy, her four daughters, and her seven grandchildren. She loves sewing and quality time with her loved ones.
Customer Service Representative
Client satisfaction drives everything we do at General Films. From product innovations to quality assurance programs and capabilities expansion, making sure that our clients are happy is at the heart of it all. The quality and value of our films draw clients to us, but they stay with us because of our dedication to excellent service and support—it makes all the difference. Our customer service professionals know they are the face of our company; the first line of client engagement. And they understand the responsibility they have to elevate the client experience above the industry standard. Customer service specialist Candy Bolyard takes her responsibility to maintain great client relationships very seriously, and it shows.
Candy is the primary point of contact for a number of General Film clients. She follows orders from start to finish, working hand-in-hand with clients and our in-house production and shipping teams to keep projects running smoothly. Before joining our team in November 2012, Candy spent 10 years working in the purchasing segment of the automotive industry and says that her experience specifying and pricing custom projects during that time helps her relate to her General Films clients today. “I’ve been on that side of the phone before, so I know what they’re going through and what’s important to them. I treat every one of my customers the way that I would want to be treated.”
Coming to us from a larger corporation, Candy likes the more personal feel of our family-run company and truly enjoys the people she works with every day. “I’ve never worked somewhere like this before.” she says, “Everyone really cares about how you’re doing and about getting things done right for our customers. Nobody takes shortcuts…it’s special.” Outside of work, Candy stays busy with her husband and 11-year-old daughter, spending as much time as possible outdoors and going to competitive youth swimming events.