Customer Service Representative
Dawn seemed destined to work at General Films. Her career path has woven through numerous manufacturing environments before switching gears at Honda to customer service and cumulating with her joining General Films in the spring of 2021.
Dawn attended and graduated from Sinclair Community College in Dayton, Ohio, with an Associate Degree in Applied Science for Business Management and certifications in business management, supervisory skills, and supervision foundations. Fortunately for all the clients Dawn now touches, she soon realized her calling and passion was in the customer service side of the business and not the management side. This career path fits with her personal values and aligns with the customer-focused mission at GF.
“I knew in just a few weeks of working at General Films that this was a special place. From Tim (the president) to the people on the production floor, we all strive to serve our customers best collectively.”
Dawn is the epitome of a customer service rep that is enthusiastically motivated and thrives on helping others. She loves to listen to her customer’s needs and then proactively puts into motion a plan that diligently and collaboratively fulfills their needs.
“I just love working with clients. I take pride in helping people, solving their problems, and delivering on the General Films promise of producing a quality product with exemplary customer service,” states Dawn.
Dawn is a proficient multi-tasker that continually juggles communications, and production schedules, monitoring tight lead times to final shipping and delivery. She enjoys jumping in where needed to help her customers collaboratively with her General Film teammates. Dawn’s attributes of passion, enthusiasm, detail, and flexibility shine through for her customers.
“I really enjoy working in fast-paced environments where juggling and adapting is required. I call it thriving on chaos.”
She respects the collaborative spirit and points out how everyone is always very helpful to pass their knowledge on as she learns more about her new role and the plastics industry. Dawn is a lifelong learner and adamant about knowing all she can about the plastics industry, thus allowing her to serve her customers better.
Dawn is recently engaged, and she and her fiancé love to travel. In her spare time, Dawn is an active flower gardener, especially fond of roses! She also loves to read, primarily fiction and fantasy.