Senior Customer Service Representative
When you love what you do, it’s gratifying to work hard each day. That’s how Linda Lyons feels about her career at General Films over the past 34 years. She appreciates being part of a talented team, with positive company culture, and the shared understanding that everyone is treated with integrity and respect.
Linda’s relationship with General Films began long before she was officially an employee. Her mother, Polly, worked at the company from 1967 until her retirement 38 years later. “I was always impressed by the close family atmosphere and I already knew that General Films was a great place to work,” explained Linda. When she joined the company in 1985, she began on the plant floor working alongside her mother in manufacturing. This early experience helped Linda gain valuable hands-on experience making products, as well as learning about equipment and processes.
Other family members have also worked at General Films over the years including Linda’s father, brother-in-law, and one of her daughters. “It really illustrates the close-knit relationship among GF employees and the long-term commitment that General Films has to the people in Covington and the surrounding communities,” said Linda. “As a retiree, my mom still attends holiday parties and special events, which is something that we enjoy doing together - it is all part of our extended General Films family!”
Linda moved from manufacturing to become the company’s primary receptionist and administrative assistant where she welcomed customers and became the first face for visitors. Linda understood the importance of first impressions and she quickly established a positive rapport in all her interactions.
As she further developed her skills, Linda was promoted to a customer service representative, where she has excelled for more than 20 years. Her natural enthusiasm and caring approach put the customers at the forefront. From checking on orders to updating pricing, Linda is passionate about helping customers solve problems.
“Our customers are always looking for new ideas to improve their packaging while cutting costs, and I’m able to help with that,” said Linda.
For Linda, customer service means something different every day, but it’s always about building strong relationships, which is what keeps General Films customers coming back time and time again.
“We are continually looking for ways to offer our customers the best possible service. Our entire team has a strong commitment to quality so it’s rewarding to be part of these efforts,” said Linda.
Linda enjoys spending time with her husband Tracy, her four daughters, and her seven grandchildren. She loves sewing and quality time with her loved ones.