success-stories

For Mar-Pak It's All About Value

Jan Drennen of Mar-Pak, Inc, Marietta, Ohio

jan med Jan Drennen of Mar-Pak, Inc. knows a great deal about customer service. After all, the Marietta, Ohio-based company's success is built on satisfying their customers with top quality packaging products and services. And with more than 30 years in the packaging business, Mar-Pak is obviously doing its job well.

According to Jan, an important part of the company's ability to be a "one source resource" for its customers is working with the right suppliers, like General Films.

"General Films is the first supplier we call," Jan says. "For over twenty years they have delivered excellent products and customer service. If we have a special need for one of our customers, their people work with us to come up with the best solution. Whether it's Cindy in customer service, John or Tony in sales or even Tim Weikert, the CEO, they''ll do whatever is necessary to help us satisfy our customers."

"I have nothing but good things to say about them." Jan continues, "They're very professional and competitively priced. On the rare occasion when there is a product issue, they take care of it immediately. I do get quotes from other suppliers, of course, but when I look at the total value of cost, customer service and their outstanding track record, General Films is hard to beat."